Shipping policy

Shipping costs and delivery

All orders in The Netherlands are delivered by DHL For You, in Belgium, France & Ireland by UPS. The shipping costs and delivery time vary for each country.
The costs are non-recurring regardless of the size and the weight of the package.
Any customs fees and/or import duties there may be are chargeable to you (this applies only to non-EU Member States). Free delivery is offered on orders of € 100,- or more. Orders less than € 100,- will be subject to the following delivery costs.

 
We only ship to the above mentioned countries.

When will my order be shipped?

All products on Elbsand are supplied from stock. We seek to ensure orders placed with us on weekdays before 19:00h (GMT+1) are shipped on the same day, provided we have received the relevant payment and correct information. Orders placed after 19:00h (GMT+1) will be processed the next working day. Despite these efforts, a delivery may be delayed by one day during busy periods, such as our sale season or around Christmas. We recommend following the order track and trace link you received in your e-mail.

Keep track of your order

When your order is shipped, a confirmation will be sent directly to the e-mail address you provided. You will receive an e-mail as soon as the carrier collects the parcel with information about the shipment. This e-mail contains a link for keeping track of your shipment. Please note that the tracking link received will not be processed immediately by the carrier, so you can normally expect to be able to track the shipment one day after you have received your delivery confirmation.

Haven’t you received the tracking link via e-mail? Please contact our customer service by e-mail so we can send you the link.

Delivery of your order

DHL For You

A maximum of one delivery attempt will be made. If you are not at home, the driver will leave a note in your postbox and try to leave the parcel with your neighbour. If this isn’t possible, the parcel will be brought to the nearest PUDO (Pick-up & Drop-off Point) where you can pick it up yourself or it will be returned to our warehouse. The note provided by the DHL driver will inform you how to be able to collect your parcel.

UPS

A maximum of three delivery attempts will be made. If you are not at home, the driver will leave a note in your postbox and try to leave the parcel with your neighbour. If this isn’t possible, the parcel will be brought to the nearest PUDO (Pick-up & Drop-off Point) where you can pick it up yourself or it will be returned to our warehouse. The note provided by the UPS driver will inform you how to be able to collect your parcel.

If your parcel is delivered to a PUDO, you will receive a reminder via e-mail or a text message after two days. If the parcel is not picked up after five days, it will be returned to our warehouse and we will contact you.

If at any time you won’t be at home, you can specify on the carriers website when and where they should deliver your shipment, if this is possible for your country:

• Select an alternative delivery date up to seven days
• Opt for delivery to a nominated neighbour
• Have the parcel left in a specified safe place
• Delivery to a different address – e.g. to your office
• Collect the parcel from your local Pickup Shop

Where is my order?

If you have any questions about the status of your order, you can check the following points yourself first:

• Check the tracking information for the status of your order due the Track and Trace link you received earlier. Once the package has been received, you will be e-mailed the code and a link to the tracking service of the postal operator.
• Log into your account or view the order confirmation you have received by e-mail and check if we have received the correct delivery address.
• Check if you have received an e-mail from us with more information about your order.
• Check if there is a card in your mailbox from the package deliverer, stating that you were not at home or that you can pick up the parcel somewhere else.
• Ask your neighbours whether they have accepted the package for you.

If you still cannot find your package, please contact our customer services by e-mail, quoting your order number. We will then try to provide you with more information on the status and location of your package as soon as possible, within 24 hours on working days.